Relationship between laboratory workload and compliance with critical value reporting procedures
Keywords:
laboratory workload, critical value reporting, laboratory, standard operating procedures, clinical laboratory personnelAbstract
Reporting critical laboratory values is a vital aspect of healthcare services as it directly relates to patient safety. Compliance with standard operating procedures (SOPs) for reporting critical values is strongly influenced by various factors, including workload. This study employed an analytical observational design with a cross-sectional approach, involving all 25 laboratory personnel at BaliMed Hospital Buleleng as the sample using a total sampling technique. Data were collected through questionnaires and observation sheets, and analyzed using the chi-square test. The statistical results showed a significant relationship between workload and compliance, indicating that most respondents experienced a high workload but still demonstrated high compliance with SOPs for reporting critical values. The findings suggest that despite demanding workloads, staff maintained high procedural compliance. These results underscore the importance of institutional support in managing workload distribution to ensure sustained quality and accuracy in laboratory reporting practices. The study offers insights into optimizing laboratory performance and reinforces the relevance of workload management in strengthening procedural adherence and patient safety.
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